FREE SHIPPING AUSTRALIA WIDE | FREE WORLDWIDE SHIPPING ON ORDERS OVER $600 AUD

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LOTUS GEMS & JEWELLERY PTY LTD
ABN 63 694 206 963
Victoria, Australia
Email: contact@lotusgemsandjewellery.com

SHIPPING & DELIVERY POLICY

Effective Date: 1 March 2026

LOTUS GEMS & JEWELLERY PTY LTD ("we", "us", "our") provides secure and insured shipping for all domestic and international orders.

1. Order Processing Time

  • Orders are processed within 3 business days from the date full payment is received and cleared.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • High-value transactions may be subject to additional verification before shipment.

2. Shipping Carriers

We ship via:

  • FedEx (International)

  • DHL (International)

  • Australia Post (Domestic within Australia)

All shipments include tracking.

3. Shipping Costs

We offer FREE shipping on all orders:

  • Domestic (Australia-wide)

  • International

There are no additional shipping charges from us.

4. Delivery Timeframes

  • Estimated delivery time is within 7 business days from the date of shipment.

  • Delivery times are estimates only and are not guaranteed.

  • Delays may occur due to customs processing, security checks, or carrier disruptions.

We are not responsible for delays caused by third-party carriers or customs authorities.

5. Insurance & Security

All gemstones and jewellery are:

  • Securely packaged

  • Fully insured during transit

  • Shipped using tracked services

For security reasons:

  • Signature may be required upon delivery.

  • We may restrict delivery to residential or verified business addresses only.

6. Risk and Title

Risk of loss or damage transfers to the customer upon confirmed delivery to the address provided.

Ownership of goods transfers only after full cleared payment is received.

7. Customs, Duties & Taxes (International Orders)

International customers are responsible for:

  • Import duties

  • VAT/GST

  • Customs clearance fees

  • Any local taxes imposed by their country

We are not responsible for:

  • Customs delays

  • Import refusals

  • Confiscation due to local regulations

Customers must ensure gemstones are legally importable into their destination country.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not liable for delivery issues caused by incorrect or incomplete addresses provided at checkout.

9. Lost or Damaged Shipments

If your shipment is lost or damaged:

  • Notify us within 48 hours of delivery confirmation.

  • Provide supporting documentation and photographs.

We will lodge an investigation with the carrier and assist in resolving the issue.

10. Refused Deliveries

If a customer refuses delivery:

  • Return shipping costs

  • Customs charges

  • Insurance fees

May be deducted from any applicable refund.