NATURAL SPINEL | 1.20 CT | VIOLETISH GREY | OVAL
PRODUCT CODE: 831011

Regular Price: $950.00 AUD

Sale Price: $950.00 AUD
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Product Info

This Violetish Gray Spinel offers a cool, understated tone ideal for modern minimal jewellery. The oval cut keeps the look clean and versatile, perfect for someone who prefers subtle colour and refined simplicity.

• Gemstone: Spinel
• Colour: Violetish Gray
• Weight: 1.2 CT
• Clarity: Loupe clean
• Shape: Oval
• Cut: Mixed Cut
• Dimensions: 7.60 × 5.87 × 3.33 mm
• Treatment: Not Enhanced
• Origin: Sri Lanka
• Certification: View Certificate
• Code: 831011

REQUEST MORE PHOTOS

We provide high resolution macro photographs and multiple viewing angles on each product page. Images are taken under controlled lighting to show the natural appearance of the gemstone. Actual colour and appearance may vary by screen and lighting. If you would like additional photos videos or a live video viewing before purchase please contact us via WhatsApp.

Effective Date: 01 January 2026

Business Name: LOTUS GEMS & JEWELLERY PTY LTD

ABN: 63 694 206 963

Registered Office: Victoria Australia

Contact Email: contact@lotusgemsandjewellery.com

1 Overview

Because natural gemstones are high value and unique all returns and refunds are handled in accordance with the Australian Consumer Law. This policy distinguishes between change of mind returns and consumer guarantee claims for faulty or misdescribed goods.

2 Australian customers change of mind returns

We offer a 14 day change of mind return period for Australian customers only.

Eligibility

Request the return within 14 days of delivery.
Item must be in original unused condition.
Gemstone must not have been altered set polished or modified.
Item must match the original order and identification and include any certificates.

Return shipping

Buyer pays return shipping for change of mind returns.
Returns must be sent using an insured and trackable service and insured for full purchase value.
We are not responsible for loss or damage during return transit. We strongly recommend signature required delivery.

3 International customers change of mind rule and EU exception

We do not offer change of mind returns for international orders due to shipping customs and insurance complexities. Exception where local law requires a cooling off period for consumers we will comply with that law. International customers should request additional photographs videos or live video viewing before purchase.

4 Consumer guarantees Australia and international

Under Australian Consumer Law you are entitled to a remedy if a product is not of acceptable quality is significantly different from its description or is not authentic. If a gemstone is confirmed to be misdescribed not natural as stated or incorrectly represented you may be entitled to repair replacement or refund. In such cases we will cover reasonable return shipping costs.

5 Inspection verification and independent assessment

Returned items may undergo identity verification weight verification condition inspection and gemological examination. We may require independent assessment by a mutually agreed recognised laboratory. Costs for an assessment are borne by the party requesting it unless the assessment finds in your favour in which case we will reimburse reasonable costs. Refunds will not be processed until inspection and any required verification are complete.

6 Non returnable items

Custom cut gemstones
Commissioned sourced stones
Altered or set gemstones
Items damaged after delivery
International change of mind purchases

7 Promotional purchases discount codes and refunds

Discount codes cannot be used with other discounts offers or promotions.
Refunds for purchases made with a discount code will equal the amount actually paid.
If a promotion included free shipping or a free gift the value of those items may be deducted from the refund where the promotion terms require it.

8 Refund processing timeframes

Once a return is approved refunds will be issued to the original payment method. We aim to process refunds within 5 to 10 business days of completing inspection and verification. If more time is required for independent assessment we will notify you.

9 Risk of return transit and fraud prevention

Risk of loss during return shipment remains with the customer until the item is safely received by us. We reserve the right to refuse returns where stone identification markings do not match there is evidence of substitution or the item shows signs of tampering. High value gemstones are recorded and documented prior to dispatch.

10 Free giveaways and prize fulfilment

Prizes awarded through giveaways are not subject to returns or refunds. Winners are responsible for any import duties taxes or customs charges. Winners may be required to provide identification and proof of eligibility before prizes are dispatched.

11 How to request a return

Contact contact@lotusgemsandjewellery.com with your order number photographs and reason for return. Do not return items without prior authorisation. We will provide return instructions and an authorisation number.

12 Changes to this policy

We may update this policy from time to time. The Effective Date above will be updated when changes are made.

Last updated 01 January 2026

Effective Date: 01 January 2026

Business Name: LOTUS GEMS & JEWELLERY PTY LTD

ABN: 63 694 206 963

Registered Office: Victoria Australia

Contact Email: contact@lotusgemsandjewellery.com

Overview

We provide secure, insured and trackable shipping for domestic and international orders. This page explains processing times, carriers, delivery estimates, insurance and customs responsibilities.

Order processing and fulfilment

Fulfilment time: Orders are prepared and dispatched within up to 2 business days from the date full payment is received and cleared. Orders placed on weekends or public holidays will be processed on the next business day. High value transactions may be subject to additional verification before shipment which may extend fulfilment time.

Carriers and services

We use reputable carriers for domestic and international delivery:

Domestic (Australia): Australia Post Express (trackable and insured).
International: FedEx international services including FedEx International Priority, FedEx International Connect Plus and other FedEx options as required.

All shipments include tracking and are fully insured in transit.

Shipping costs and free shipping

Australia: Free shipping on all orders across Australia.
International: Free shipping for international orders with an order value of AUD 600 or more. For international orders under AUD 600 shipping charges will apply and will be shown at checkout.

Any additional charges imposed by customs or local authorities are the responsibility of the recipient.

Domestic delivery estimates

For deliveries within Australia using Australia Post Express we estimate delivery within 1 to 2 business days from the date of dispatch. Delivery times are estimates only and are not guaranteed.

International delivery estimates

International shipments are sent via FedEx. Delivery estimates vary by destination and service selected. Typical international transit times range from several business days to two weeks depending on destination, customs processing and the FedEx service used. Delivery times are estimates only and are not guaranteed.

Insurance and security

All gemstones and jewellery are securely packaged and fully insured during transit.
Signature may be required on delivery for high value items.
We may restrict delivery to verified business addresses or require additional verification for residential deliveries for security reasons.

Risk and title

Risk of loss or damage transfers to you upon confirmed delivery to the address provided. Ownership of goods transfers only after full cleared payment is received.

Customs duties taxes and import rules

International customers are responsible for any import duties, taxes, customs clearance fees or other charges imposed by their country. We are not responsible for customs delays, import refusals or confiscation due to local regulations. Customers must ensure gemstones are legal to import into their destination country.

Incorrect address and delivery issues

Customers are responsible for providing accurate shipping information. We are not liable for delivery issues caused by incorrect or incomplete addresses provided at checkout. If an address change is requested after dispatch additional fees may apply and delivery may be delayed.

Lost or damaged shipments

If your shipment is lost or damaged please notify us within 48 hours of delivery confirmation or the expected delivery date. Provide supporting documentation and photographs where applicable. We will lodge an investigation with the carrier and assist in resolving the issue. For insured claims we will require proof of value and may request the original packaging and certificates.

Refused deliveries and returns to sender

If a shipment is refused or returned to us the cost of return shipping, customs charges and insurance fees may be deducted from any refund. We will contact you to confirm next steps and any applicable deductions.

Changes to this policy

We may update this Shipping and Delivery Policy from time to time. The Effective Date above will be updated when changes are made. Continued use of the website after changes constitutes acceptance of the updated policy.