Effective Date: 01 January 2026
Business Name: LOTUS GEMS & JEWELLERY PTY LTD
ABN: 63 694 206 963
Contact Email: contact@lotusgemsandjewellery.com
1 Introduction
We respect your privacy and are committed to protecting your personal information. This policy explains what we collect how we use it and how we share it.
2 What we collect
- Identity and contact details name email address phone number billing and shipping address
- Order and payment information order history and transaction details
- Verification documents where required for fraud prevention or high value purchases
- Marketing preferences subscription status and communication preferences
- Technical information IP address device and browser information cookies and analytics data
3 How we use personal information
We use personal information to process and fulfil orders communicate about orders and promotions prevent fraud comply with legal obligations including anti money laundering checks improve our services and send marketing communications where you have consented.
4 Giveaways and marketing data collection
When you enter a giveaway we collect the personal information necessary to administer the giveaway and to contact winners. By entering you consent to our use of your information for marketing unless you opt out. We will retain giveaway entrant information for as long as necessary to administer the giveaway and for legitimate marketing purposes unless you request deletion.
5 Disclosure to third parties and international transfers
We may disclose personal information to payment processors shipping providers gemological laboratories fraud prevention and identity verification services marketing analytics providers and law enforcement where required. Some service providers are located overseas and we take reasonable steps to ensure your information is protected.
6 Cookies and analytics
We use cookies for cart and checkout functions analytics and marketing. You can manage cookie preferences through your browser settings. Detailed cookie information is available on request.
7 Security retention and your rights
We use reasonable technical and organisational measures to protect personal information. We retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. You may request access correction deletion or portability of your personal information subject to legal and business retention requirements.
8 Children
Our website is not directed to children and we do not knowingly collect personal information from children under 18.
9 Changes to this policy and contact
We may update this policy from time to time. The Effective Date above will be updated when changes are made. For privacy enquiries or to exercise your rights contact contact@lotusgemsandjewellery.com.
Last updated 01 January 2026
