Effective Date: 01 January 2026
Business Name: LOTUS GEMS & JEWELLERY PTY LTD
ABN: 63 694 206 963
Registered Office: Victoria, Australia
Contact Email: contact@lotusgemsandjewellery.com
1. Our Commitment
LOTUS GEMS & JEWELLERY PTY LTD is committed to ethical sourcing, accurate disclosure, and professional transparency in the sale of natural gemstones.
We primarily source:
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Sapphires
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Spinels
From:
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Sri Lanka
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Other regions of South Asia
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Selected suppliers across Africa
We work with established suppliers and industry networks.
2. Natural Gemstone Guarantee
Unless explicitly stated otherwise:
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All gemstones sold are natural.
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Synthetic or laboratory-created stones will be clearly disclosed if offered.
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Any known treatments (e.g., heat treatment) will be disclosed where known.
3. Origin Disclosure
Country-of-origin information is provided based on:
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Supplier declarations
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Available gemological laboratory reports
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Industry-standard gemological assessment
Gemstone origin determination is a professional opinion and may vary between laboratories.
Unless accompanied by a recognised laboratory report confirming origin, country-of-origin statements should be considered informed opinions rather than guarantees.
4. Laboratory Certification
Where stated, gemstones may include reports from recognised independent gemological laboratories such as:
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GIA
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IGI
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SSEF
Laboratory reports represent the professional opinion of the issuing laboratory at the time of examination.
We are not responsible for differences in grading or interpretation between laboratories.
5. Treatment Disclosure
Where known, we will disclose common gemstone treatments including:
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Heat treatment
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Clarity enhancement
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Diffusion treatment
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Surface treatments
If a gemstone is described as "untreated" or "no heat," this is based on:
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Laboratory report confirmation, or
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Supplier disclosure and professional assessment
6. Supplier-Based Information
Certain information may be provided based on representations from trusted suppliers.
While we take reasonable steps to verify information:
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We do not independently mine or extract gemstones.
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We rely partly on supplier documentation and industry-standard practices.
7. Natural Characteristics
Customers acknowledge that natural gemstones may contain:
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Inclusions
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Colour zoning
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Surface-reaching features
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Growth patterns
These characteristics are not defects but natural features.
8. Dispute Resolution & Independent Testing
If authenticity is questioned:
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The gemstone may be submitted to an independent mutually agreed recognised laboratory.
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If the laboratory confirms material misrepresentation, appropriate remedies will be provided in accordance with Australian Consumer Law.
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If no material misrepresentation is found, testing costs may be borne by the customer.
9. Ethical & Responsible Sourcing
We aim to work with suppliers who adhere to:
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Ethical sourcing practices
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Responsible mining standards
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Legal export requirements
We do not knowingly trade in conflict gemstones.
10. Limitation
Gemstone grading and origin identification involve professional judgment.
Differences in opinion between gemologists or laboratories do not automatically constitute misrepresentation.
